[davis449]

Momentum BMW in Houston. Worst buying experience EVER. I bought my previous pre-owned 2012 135i there back in 2014. Salesman was a moron. Everyone says this, I'm for real. Sales mgr. was useless, too. The F&I guy..forget it. Thank God I had my best friend there with me who sold cars for over a decade. It took us ALL DAY (we showed up at 11:00 AM) to get a deal done. And I was being totally fair with the deal I presented. This was a car I spec'd out five days before getting there. I get there and all of the sudden, the car's not CPO'd yet. This after them telling me twice, once on Monday and once of Friday before I drove over that evening, when I called that it was, not to worry, and just drive on over from SA. We took a break from their horseshit and went down to Clear Lake to look at one, but it wasn't what I wanted, so we went back and pushed through. It took all three of those idiots to get the deal done. At the very end ~8:45 PM my buddy literally kicked the F&I guy's chair aside from his desk and ran the numbers for him. He held the calculator up to the guy's face and said "THAT'S the number, THAT'S the deal. Now put that in the computer, print it out, so he can sign it, and we can go the fuck home." My God, what a struggle that was.

When I traded my car in for the Z4 here in SA, I initiated the process to refund the remainder of the aftermarket warranty I purchased from Momentum immediately. After more than 8 weeks I headed to BMW West Houston in Katy, ironically also run my Sonic Automotive (same as Momentum), to get my Dinan tune. Couldn't believe how well I was treated there comparatively. My secondary purpose was to head to Momentum with all my paperwork and evidence to, come hell or high water, get my money. As soon as I stepped in the place I could tell absolutely NOTHING had changed and saw the same idiot sales manager and the same incompetent F&I guy. I just shook my head. That took 2 hours. I waited around for an hour and a half of that for that F&I guy to come speak with me. When he didn't show up, the front desk girl finally came and got me and took matters into her own hands (thankfully). She walked over the the new car showroom, and dug up my check that was at the bottom of some endless pile of mail to be sent out (the check was cut two weeks prior). That was the last half hour to 45 mins. I spent there. Never, ever, ever again. IDC if they have the perfect car I want with all the options...won't even bother.