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The other aspect missing is the buddy system. In office i'd sit new people near experienced agents with a pleasant disposition, giving the green light to the experienced agents that we won't be watching their performance at all, just help the new guy when he needs it etc. Works wonders, new guy feels so much more relaxed. That's gone.
The second I feel it is safe to re-open I will, will then train on site, for say three weeks, then let the good ones go WFH of they want. Still feel that is about 6 months away as I am super cautious.
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