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Thanks for the heads up. These scammers really tapped into something that many people would fall victim to. As a point of reference, PNC does this. I have received automated calls from PNC's fraud center stating there are questionable charges and to call them. I also have received emails from them to verify charges. Both the automated call and emails seem to me to be suspect but are authentic. But I always call into the call center when I receive these.
But with the verification, the PNC rep also sends a text message to your phone for you to read back the PIN for two factor authentication. The only difference is they won't ask for your phone number. They go off of the phone number they have in their system.
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