Quote:
Originally Posted by chassis
No issues.
One word for you: Sixt
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We had a red flag incident with Sixt. Although to be fair, that was in 2009. But we rented a nice MB sedan in Munich and brought it back in flawless condition. They didn't do any walk-around when we picked it up, but they went over it with a fine toothed comb when we brought it back. The guy inspecting it signed off that it was fine and we thought that was it. Two weeks after we got home, I got an email from Sixt saying the car had suffered rear end damage and they wanted my insurance info. I checked with my insurance agent and she said, "Yeah, Sixt does that a lot. Usually it's easier to just pay them." She told me I was fully covered and it wouldn't hurt my rates. I told her I did not damage the car and this was all BS. She said, "Yeah, I know, but this is a common issue." I told her I won't go along with this, so she suggested getting a lawyer.
Instead I wrote back to Sixt and told them their inspector signed off on the car and I have the paperwork saying it was ok. If they insisted on me accepting blame for damage, I would notify the German authorities about this case and have someone there look into it. A couple of days later I got an email saying they had made a mistake and the car I had rented was fine. Sorry for the confusion, yada, yada.
We've avoided using Sixt ever since, but it's possible that was a legit mistake and Sixt is fine. I would think if Sixt really did pull that stunt often, that they'd have a bad reputation.
My advice on renting any car from any agency in Europe is to take a lot of pics of the car before and after. European rental agencies do not overlook *any* damage, unlike the U.S. agencies. I took out the full insurance package on a rental in the UK once just because it wasn't a big additional cost, so why not. They ended up claiming I had scuffed the wheel rims, but "Don't worry, you have the full insurance, so it's fine." I think they waited for someone to rent that car with full insurance to get new wheels for it.