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OK plot twist, I went to show my brother in law the issue and it worked again, so it is intermittent.
Unfortunately i inherited my dad's lack of know-how, his name at work was sex fingers, because everything he touched he fucked. So, reading the above responses, it may well be the solenoid (thanks DrV), however i don't know what one is. I shall hit the google.
I cannot find a youtube video because no matter what i type in for a search I get responses saying you need to alter the grind/cup wall size etc, as in user error, this is not that, it's a mechanical problem.
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