Quote:
Originally Posted by Tannny
what did you say to BMW to get them to upgrade at their expense? I have a 2016 and I am going through this.
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The change happened after I emailed BME Germany asking them to look into it because BMW Australia had been stonewalling me for 4 months. Within 48 hours I got a call from BMW Australia Head Office basically caving, and agreeing to diagnose and resolve at their expense.
I had already presented the evidence that it was not a fault with my car, the BMW sunset page confirming my data services would continue to work, and that the module could of course be replaced (per the BMW NA SIB).
The solution should not require a replacement in most cases. It involves resetting the module to pre-delivery mode, so when it activates, it re-selects the optimum network to use. The BMW tech was able to do this (my local dealer connected their laptop, then gave a tech remote access to diagnose). They only replaced the module because they were unhappy with the signal strength. In the 6 weeks I was then waiting for the replacement part, my remote services (locate car, sound the horn etc.) worked just fine.
Not sure if I can post email addresses here I'll try:
kundenbetreuung@bmw.de
Good luck.