[yzhou2004]

Hello Bimmerpost fellows in USA, need your help.

I am cross-referencing a thread from G05 forum where a dozen of us have experienced on-going disruptions of free basic remote services via mybmw app (lock, unlock, check vehicle location, mileage and remaining milage range, etc.) and paid connect drive services on board (Spotify, weather, real time information, etc.) as well.

When it happened:
From mid-May and still on-going. Services on and off every a few days without vehicle hardware issues

What iDrive impacted:
Seems iDrive 7 only

What models:
On the original thread, mostly G05 and G20. But we suspect this is not a model specific issue, but more likely iDrive 7.

What geo-location impacted:
So far only on the west coast, mostly WA and CA, USA


What bmwassist suggested but did not help consistently, if at all:

On vehicle:
Reset iDrive and TCU (70 seconds) and update mybmw app in idrive
Deleting vehicle profile from myBMW account and add it back

On smartphone:
Uninstall and reinstall bmw app

Visit dealer for diagnostics
For us out of warranties dealers will charge $200-300 diagnostic fee. For a couple of guys with warranties, dealer refresh software did not solve the problem.

If you happened to experience same issues during the same period and still struggle for a BMW solution, could you help to reply to my survey at post #203 on page 10. So, I can add more data points to my escalated case to press BMW for server side investigations?


https://g05.bimmerpost.com/forums/showpost.php?p=32159138&postcount=203

Thanks much in advance !